Terms and Conditions
Last updated: [March 2025]
Welcome to Al Abrah Clinic. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
Al Abrah Clinic provides healthcare services, medical consultations, and general wellness support. Information on this website is intended for general informational purposes and should not be considered medical advice.
2. Appointments & Cancellations
Appointments can be scheduled online, by phone, or in person.
Cancellations must be made at least 24 hours in advance. Late cancellations or missed appointments may incur a fee.
3. Privacy & Confidentiality
We respect your privacy and are committed to protecting your personal and medical information in accordance with applicable data protection laws. Please review our Privacy Policy for full details.
4. Website Content
All content on this website, including text, graphics, logos, and images, is the property of Al Abrah Clinic unless otherwise stated.
Reproduction or redistribution of any content without written permission is prohibited.
5. Use of Services
You agree to use our services lawfully and ethically.
Any misuse, abusive behavior, or fraudulent activity may result in termination of services.
6. Liability Disclaimer
While we strive to provide accurate and up-to-date information, Al Abrah Clinic makes no guarantees about the completeness, accuracy, or reliability of the website content.
We are not liable for any direct or indirect damages arising from your use of the website or services.
7. Third-Party Links
Our website may contain links to third-party websites. Al Abrah Clinic is not responsible for the content, terms, or privacy practices of those sites.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes implies acceptance.
9. Governing Law
These terms shall be governed by the laws of [insert country/jurisdiction, e.g., United Arab Emirates].
10. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at:
Al Abrah Clinic
050 235 4865
Would you like this adapted for a specific country or regulatory framework (like Dubai Health Authority regulations)?
Great! Here’s a revised versionÂ
Privacy Policy
Last Updated: [March 2025]
At Al Abrah Clinic, your privacy and the confidentiality of your medical and personal information are of the highest importance. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UAE Federal Law No. 45 of 2021 (Personal Data Protection Law – PDPL) and Dubai Health Authority (DHA) standards.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Full name, Emirates ID/passport number
Contact details (phone, email, address)
Nationality, date of birth, gender
b) Medical Information
Medical history, diagnoses, prescriptions
Test results, consultation notes
Insurance details (if applicable)
c) Website Usage Data
When you use our website, we may collect non-personal data such as:
IP address, browser type, device used
Pages visited and time spent on the website
This is used solely to improve our website and user experience.
2. How We Use Your Information
Your data is used for the following purposes:
To provide safe and accurate medical care
To maintain medical records as required by law
To contact you for appointment reminders or test results
To process insurance claims (if applicable)
To improve our services and operations
We will never sell, rent, or misuse your personal or medical data.
3. Consent and Legal Basis
By using our services or submitting information through our website, you provide informed consent for Al Abrah Clinic to collect and use your data in accordance with this policy. In specific cases, we may request written consent for certain data uses.
4. Data Sharing and Disclosure
We do not disclose your personal data to third parties unless:
Required by UAE law or DHA regulations
You have given explicit written consent
It is necessary to coordinate with insurance providers, laboratories, or referred specialists involved in your care
5. Data Protection and Storage
We take data security seriously and implement appropriate technical and organizational measures, including:
Secure servers and encrypted data storage
Access control and role-based data access
Regular security audits
Medical records are stored securely for the legally required duration (as per DHA retention policies).
6. Your Rights
As per UAE law, you have the right to:
Access your personal and medical data
Request correction of inaccurate data
Withdraw consent for certain uses
Request deletion of non-essential data (where permitted by law)
To exercise your rights, please contact our Data Protection Officer using the details below.
7. Cookies & Tracking
Our website may use cookies or analytics tools to improve functionality. These cookies do not collect personally identifiable information and can be controlled via your browser settings.
8. Third-Party Services
If you use third-party platforms (e.g., payment gateways, insurance portals) via our website, their privacy policies will apply. We are not responsible for how those services collect or use your data.
9. Updates to This Policy
We may update this policy to reflect legal or operational changes. Any updates will be posted here with the date of revision. Please review it periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Data Protection Officer
Al Abrah Clinic
050 235 4865